GoCybetix is a timing billing software that keeps unauthorized users from entering a system,expect they gain access with a generated password. GoCybetix Server is installed a system used for a server, while the GoCybetix are installed every other system that needs restriction. Several clients can then be connected via wired or wireless network to a server, which monitors their activites at the same time. GoCybetix is primarily designed for Cyber Cafés but can be used for other purpose.
To be able to use GoCybetix, you must have installed it in your system upon acceptance of license agreement. If you have already installed GoCybetix, kindly skip to the next paragraph. If you have not installed GoCybetix, then download Server and Client files from the
download section. Run the setup file and follow the instruction till installation is completed.
GoCybetix Server and Client has an in-buit user account called Administrator which has the default password TIMER. To login with this account, type Administrator in the username box and TIMER in the password box, then press Enter or click Login.
Om the Client, to automatically type Administrator, set the cursor on the username box and press CTRL + A or CTRL + S for type Solotimer.
For further details, refer to the User Guide in the
download section.
Once you have installed GoCybetix Server, ensure they are connected Clients on the same network or IP range.
Run the configuration wizard, and goto network. Then run a client search from the server. (You are advise to disable your firewall temporarily or add GoCybetix under the firewall exclusion in your windows control panel or antivirus softwware before enable connection).
The Configuration Wizard is available for registered users, and can be found under the help menu after login.
You can also manual connect GoCybetix Client to the server by login to the client as an administrator, goto option and fill in the IP of the server in the space provide. The IP of the server is displayed on the top-right corner of GoCybetix Server.
For further details, refer to the user guide in the
download section.
Administrator is an in-built account in GoCybetix which gives unlimited access to the system and also access to the option on Server or Client.
With this account you can customize your server and client. This account can not be deleted but can be disabled on the Client. It advisable to change the password of he Administrator account of the Server and Client immediately after installation, because is the most powerful account.
Kindly note that Administrator account on Server and Client user difference passwords, so they must be change differently.
Solotimer is also an in-built account just like Administrator account but it works on the client systems and gives only limited access. The duration of use has to be specified while logging on.
The minimum requirement of the Server varies according to the Server. The minimum requirement of the GoCybetix client is 266Mhz II processor, 64MB RAM and 20MB free hard diskspace. Anything lower than this may prevent the software from working properly.
If your system crashes then, you may be out of memory. If your System meets the necessary System requirement, then go to Client option to view the available memory left on the Computer.
If you available memory is sufficient and you are still experience a crash, kindly reinstall GoCybetix Software.
If GoCybetix Software is not loading properly, first run GoCybetix Scandisk before trying reinstalling it. Check for scandisk under Start Menu > Program > GoCybetix > Server > Tools > Scandisk.
One way to upgrade GoCybetix is to first backup your existing tickets, download a newer version, and install it. Then re-register your license with autoregister or re-register. Afterwards, restore the backed up tickets.
The backup and restoration tool are under the Maintenance section of your Server Option.
If GoCybetix reloads after closing it, you must go to GoCybetix Client option and uncheck "Reload Timer if Closed". In the version 2.2.7 and above, this will not stop it. It automatically reloads after every min for security purpose.
To restart or shutdown a system with GoCybetix Client, type RESTART (Ctrl + R) or SHUTDOWN (Control + S) as the username and put also administrator's password. Then press Enter.
You can restart or shutdown one or more systems from the GoCybetix Server by right click on client name on the main screen, then clicking restart or shutdown (You must be login as an administrator or user with the right priviledge to do this). You can find more options under the Control Menu.
To stop GoCybetix from starting when your computer is booting into windows, you go to GoCybetix Client Options and uncheck "Load at Startup" and apply. This will not apply to GoCybetix Software above v2.2.7. The stop goes from load in other newer version shutdown the timer with SHUTTIMER and uninstall from Windows' control panel.
You can disable Administrator and Solotimer but this can only be done from GoCybetix server Option. Go to the Client Section and effect the necessary changes.
Kindly note that the Administrator and Solotimer are only disabled when the client is connected to the server.
You can enable Administrator and Solotimer on the Clients when connected. On default, the inbuilt Administrator and Solotimer are disabled when GoCybetix Clients are connected to the GoCybetix Server. Go to the Client Section of the GoCybetix Server Option and effect the necessary changes.
If you are downloading GoCybetix Server or Client, and the download keeps breaking before completion, we advise you use a Download Manager to boost and resume download on break (i.e.
Flashget,
Download Accelerator).
Please note that GoCybetix has no virus or malware! New Antivirus softwares use complex agorithims that see newly developed or unpopular softwares as a virus or malware, except they have been notified about it.
If your antivirus is saying otherwise, kindly temporarily disable your antivirus software while downloading GoCybetix. Install GoCybetix, then add GoCybetix files to Antivirus exclusion list in Antivirus setting. Afterwards, enable your antivirus software and run GoCybetix.
To stop the message showing the status of your memory when starting GoCybetix Client, you will have to go to GoCybetix Client Option and check the "Disable Memory Check". That will be all.
GoCybetix Clients can only connect to GoCybetix Server if the server is on a network with Client(s). Therefore, ensure that the IP range of the Server and Client are in the same subnet i.e. If the server's IP is 192.168.0.1, then client must be something like 192.168.0.23.
You will see the server IP on the Top right corner of the GoCybetix Server, while the client IP can be found on the lower-left side of the GoCybetix Client.
Also ensure the firewall is not block GoCybetix. You can click on Start Menu of Windows and click on RUN. type "PING 192.168.0.1 -t", assume that is the server IP and see if the result is "Request Timed Out". If so, then probably there is a firewall on your system. Disable it temporariy or add GoCybetix to exclusion list in Windows or Antivirus firewall program.
However, If the Pinging status shows "Reply from .......", then your computer is see your server on the network. The Latest Version of GoCybetix has a Configuration Wizard that will help you through the connecting the client, but normally the should happened automatically.
You can also manually enter the IP of the server and Servername in the space provided in the Client Option after logging into Administrator mode on the client. Sometimes when your clients are on static IPs, GoCybetix may not connect to the server.
If you server is on a DHCP, it is advisable you change to static IP to retain a lasting connection.
Kindly refer to the user guide on the
Download Section.
Yes, you can change your GoCybetix Client's colour but this only applies when the Client is connected to GoCybetix server. Go to Server Option > Client Settings.
Yes, you can change the pictures on GoCybetix Client background by select a new picture directory from GoCybetix Client Option when you login as an Administrator. GoCybetix Client only supports pictures in JPG, GIF and BMP format.
You can also decide to add pictures instead of changing the directory by copying pictures of supported format to the selected images directory for GoCybetix, or send pictures from the server to all clients from Other Menu.
Yes, maintenance is only regularly required on the Server because of accumulated log files and redundant data storage. To clear this, you will have to use the Clean Up tool in the Tool Menu on GoCybetix Server. Check the necessary action and click on Clean Up. It is necessary to do a periodic Clean Up to keep GoCybetix in top performance.
If you have forgotten your Server Administrator's password, please contact us to reset the password at support@gocybetix.com or call us.
If you have forgotten your GoCybetix Client's Password then you will have to change it from the GoCybetix Server. You have to login as an administrator into GoCybetix Server and go under the Tool menu, Click on either the Change Client Admin Password. Enter server password and then type in the new password and press enter again. Once the clients connect their passwords get updated.
To register GoCybetix Server, you have to first download and install GoCybetix Server. Then log in as an Administrator and Click on the Help Menu. Select 'Register Now', complete the form correctly and press Registration Now. If you do not have a Registration Code, kindly pay for a license (Check
Pricing) and contct us to provide you with a registration code. You will be prompted if your Registration process was successful or not (Note: You must be connected to the Internet to register GoCybetix).
To register your GoCybetix Server on another system with the same Registration code, you must unregister the registration code from the current server with the registration code.
To unregister, you log in as an Administrator. Click on the Help Menu, then on 'Unregister License'. Enter the Registration Code used in registering and Click on 'Unregister License'. If the registration code is valid and unique to the server. GoCybetix will be unregistered. Then, you can repitite the registration process as illustrated above on the new GoCybetix Server. (Note: your Internet account information will be deleted when you unregister).
It is always advisable to unregister GoCybetix Server and backup your database, if you want to format and reinstall your System. Also, GoCybetix Server now has a Autoregister or Re-register process which will help to re-register, if you forgot to unregister. (Note: GoCybetix Server cannot be registered on two systems at the same time with the same registration code).
GoCybetix will automatically unregister if your Registration code doesn't exist again on our server, there was a registration failure, you are registering Gocybetix Server without Administrator Priviledges, or your GoCybetix Server was re-installed again. To avoid this from happening, run GoCybetix server on one Windows Server Account alone. However, whenever this happens, you can resolve it by following the FAQ 27 for re-registraion. If your registration code is locked, you will have to contact us
Your registration Code only gets locked when the same registration code is used on more than one server at the same time. (Note: Your Registration code should only be known by you). To unlock your Registration Code will cost a fee. Contact us at support@gocybetix.com for more information.
Upgrading your License is as easy.. Just pay the necessary difference for upgrade and contact us at sales@gocybetix.com, we will then upgrade your license remotely. You don't have to re-register or get another Registration Code. It is that easy. To get more information on the difference Licenses and Cost, see
Pricing.
If you can't remember your web login password, just click on Forgot Password and enter your registration email. Then, your password and other details will be sent to you shortly (Your registration code will be concealed for security purpose).
If you have forgot your registration code, request for it via email at support@gocybetix.com, providing the email you used to register, Number Computer of License and name used to register. If the information you provided is correct, your registration code will be sent to you via email.
To get more help you can read the help document that is packaged with your GoCybetix Server and Client or
download a copy. You can also contact us at support@gocybetix.com or call us on 08023033220 or 08033588821.
If some or all your toolbar and menu are missing, you have not logged into GoCybetix properly. The reason why it was invisible in the first place, was because you might loaded GoCybetix Server as an Autostart user mode or you are logged out.
The Autostart user allows the Server to start without logging in first, allowing client connection but restricting user interaction on the Server. To login, Click on File -> Log Off... Enter a Username and Password to show the appropriate menu and toolbar. Different toolbar and menu appear for the three different user accounts in GoCybetix (i.e Administrator Account, User Account and Viewer Account), each having different security access levels.
If you can't load GoCybetix or any Section of GoCybetix, you may have to restart your computer. If this problem persist, probably some necessary files are corrupted. RunGoScandisk tool. You can find this under tools menu or goto Start Menu in windows and Click Program->GoCybetix Timer->Server->Tools or Download a fresh copy and reinstall GoCybetix, if necessary. See upgrading GoCybetix to prevent data lost.
Contact us at info@gocybetix.com or call 08023033220, 08033588821 and let us provide a 10 days trial for all your systems.
If your systems are not all connected, please ensure that you are registered or your license number is up to the number of your systems. The user license number is usually on top of the bar of your GoCybetix Server or See Help Menu > About. You can contact us to increase your license by paying the difference between your existing license and your present license. Check
Pricing.
You must also ensure you are using a server with the right System requirements. If the required system requirements are not met, your Server may not connect all you clients even though your license covers all your systems.
This problem can also be caused by malfunctioning of some of the Server functions. See Connecting GoCybetix Clients to Server
To change your GoCybetix server password, you must first login as an Administrator account. Click on File menu > Change Password or Get to the Option panel and click on User Account. Type in the name of the account you will like to change password. Existing Accounts are listed at the right hand corner of the panel. Type in the new password twice in the space provided. Then Click in Add/Change and not Ok to take action. You will then be asked to enter the old password to complete the password change. This does Change your Clients Password. (See Changing Client's Admin Password)
Due to different fonts, printer different drivers and printer types, Ticket print outs many vary. In case you experience a different output (i.e. Username showing 9 letters only) other than you expect, please select a different Ticket Print type.
If ActiveX error is shown when launching a task on your GoCybetix server, an internal error most have occured. You will need to restart GoCybetix Server again. If this problem persist, please reinstall GoCybetix again. See Upgrading GoCybetix.
If your IP address is not listed on GoCybetix list of available IPs as displayed on GoCybetix Configuration Wizard, you can add it manually. To do this, you will have to go to GoCybetix Server options. Under the general section, select the Custom Settings in Server Adaptor type and enter the IP address you will like to include. GoCybetix will then automatically add and use this IP address in connecting the clients. If your custom IP address doesn't exist, GoCybetix clients will not conect to the server.
If you can't print your tickets, first ensure that your system is printing from other windows applications (e.g. Notepad). If other applications are not printing, then there must be a problem with your server's communication with your printer or the printer driver, Call your technician.
If other programs are printing then GoCybetix ought to print. It is advisable to connect your printer directly to the server and not over a network. If there is a network problem then no printing will be able to go on and an ActiveX error may occur. See FAQ ActiveX error is showing?
You may also need to reinstall GoCybetix Server if PCL XL error or any unknown problem occurs. You should also try to reduce the resolution when printing to 300dpi, if your printer memory is not large enough.
If the message "Your Web Storage account has expired ...", then your ability to check your report online is over. You will need to pay a fee of N500 per month to reactivate this feature. This only applies to GoCybetix Standard license only (Note: This does not affect the use of GoCybetix Server).
GoCybetix Clients connect and disconnect when there is a communication or network problem. One major reason is due to poor network connection. Use your ping status to determine how good your network connection from the client to server? If this is bad, then contact your technician.
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Go to
Pricing to see the major difference between GoCybetix Standard and Professional license.
GoCybetix Security from our v2.2.7 has great security again malicious programs and much more but most times security is left in the hands of the Administrator. You can make a more secured setting for your clients from Server > Tools Menu> Option > Client Settings. If you still have problems or information about hacking, email us at abuse@gocybetix.com (Note: Change GoCybetix Server and Clients' password frequently, and most especially immediately after installation).
If your Question(s) is not reflected in our FAQ, kindly contact us via email at support@gocybetix.com.
